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CONTACT US

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FAQ

 

Below you will find answer to our most frequently asked questions. If you have a specific question please fill out the contact form above and a representative will get back with you as soon as possible. Thank You!

  • All accessories and sunglasses are final sale.

  • If your items have been damaged during transit please contact us immediately upon receipt of your package. You will have 48 hours to notify our store so we can resolve.  In addition, we will ask that you provide a picture of your product. 

  • Damaged items are only valid for an in-store credit or replacement. Damages to items must be reported prior to wearing the items Tags must still be attached.

USPS: OUR PREFERRED SHIPPING METHOD IS USPS (UNITED STATES POSTAL SERVICE, FIRST CLASS MAIL). TURNAROUND IS APPROXIMATELY 5 TO 7 BUSINESS DAYS FROM INITIAL PURCHASE TO DELIVERY FOR DOMESTIC US ORDERS MADE, AND 10 TO 15 DAYS FOR INTERNATIONAL ORDERS. SHIPPING TIME CAN VARY FROM COUNTRY TO COUNTRY OUTSIDE OF THE US. ONCE YOUR ORDER HAS SHIPPED IT CAN TAKE 2 TO 3 DAYS FOR USPS TO DELIVER IN THE US. 

PLEASE NOTE THAT IT CAN TAKE UP TO 24 TO 48 HOURS TO SEE UPDATES ON YOUR TRACKING NUMBER ONCE RECEIVED.

WHAT IS YOUR RETURN POLICY?
WHAT SHOULD I DO IF MY ITEMS ARE DAMAGED?
DO YOU OFFER STORE CREDITS?
SHIPPING AND PROCESSING